The capsule edit event

olivier lievre

• October 30, 2026 07:30

I have a live event going called the Capsule Edit. Tickets are being booked and payments showing but the money is not showing in my Stripe account even under balances. I am using Rsvpify regularly and have not had that problem before. Where are the funds gone??? Please could you get back to me urgently. Thanks

0

• Official comment

  

  RSVPify Support Team

  • October 30, 2026 13:48

  Hi Olivier,

  Thank you for reaching out!
  
  I took a look at your connected Stripe account and can confirm that both payments and payouts are enabled. I can also see a payout, marked as Paid, which was initiated on October 29 to your connected bank account.

  This may explain why you're currently seeing a £0.00 balance in Stripe, as funds that have already been paid out would no longer appear in your available balance.

  For more information on how ticket sale funds are processed and transferred, please see our guide: When and How Often Will I Receive Funds From My Event Ticket Sales Into My Bank Account?.

  If you're referring to additional ticket sales that aren't reflected in this payout or your Stripe transactions, I'd recommend contacting Stripe Support directly so they can investigate the payment activity and confirm where those funds are in the processing cycle.

  If you have any additional questions, you can feel free to reach out to our live chat support!

  Best,
  The RSVPify Team

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