Office Coordinator

Mercy House

• October 05, 2026 18:33

My guests are having difficulty with the RSVP. Some can access it, but for others, the page fills it out automatically and goes directly to tickets. When this happens, the page asks for the last name, but they cannot go back to enter their last name and thus cannot enroll. 

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• Official comment

  

  RSVPify Support Team

  • October 05, 2026 19:02

  Hi there!

  This can happen when a guest has already submitted an RSVP and is accessing their existing registration through the Edit Response option in their confirmation email. In that case, RSVPify may recognize the existing registration and take them directly into their response rather than starting a new RSVP from the beginning.

  If any of your guests are getting stuck at the last-name step and aren’t able to continue or go back, please reach out to our Support team with the guest’s name/email address and the event in question. We’d be happy to take a closer look at the specific registration and help get them through the RSVP process.

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