How to add existing registrations to a secondary event
I've had my registration page up and running for months and our team just decided to add in a secondary event. For folks who have already bought a ticket before the secondary event was set up, how can they add this to their existing registration?
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Official comment
Hi there!
Since this is a ticketed event and these guests have already completed their registrations and purchased their tickets, they won’t be able to simply edit their existing registration to add the newly created Secondary Event.
A good option would be to send an Email Communication to the guests who have already registered, letting them know that the new Secondary Event is now available.
Here’s more information on creating and sending Email Communications.
From there, you can collect their responses and update the Secondary Event attendance from your side by submitting or updating the registration on behalf of the guest.
Here’s our guide on submitting a registration on behalf of a guest.
This way, their original ticketed registration and payment remain unchanged while you can still add the appropriate guests to the new Secondary Event.
Hope this helps!
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