Submit & Pay Button not working
My guest are not able to complete payment at the end. When they click the Pay button nothing happens. Can you please assist?
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Official comment
Hi Vincent,
Thanks for flagging this, I took a look at your connected Stripe account and I can see why this is happening.
Your Stripe account currently has an outstanding item under Actions Required, it is asking you to provide additional business information, specifically a Business VAT ID that is showing as missing. When a connected Stripe account has an unresolved requirement like this, it can interrupt guests from completing checkout, sometimes without showing any error message, which matches exactly what you are describing with the Pay button appearing to do nothing.
To resolve it, log into your Stripe dashboard, go to your account Overview, and open Actions Required, then click into Provide Additional Business Information and submit the requested field. Since you are a US based organizer, a Business VAT ID may not directly apply to you, if that field does not seem relevant or you are unsure what to enter, Stripe's own support team can advise on the correct equivalent to submit for a US account, you can reach them directly from the help option inside your Stripe dashboard.
Once that requirement clears on Stripe's side, please try the Submit and Pay button again. If it is still not working after that, reply back here or reach out to our support team directly with your event link, and we will dig in further, since checkout issues can occasionally have more than one contributing factor.
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