Cannot change a guest's registration from Attending to Not Attending
I urgently need to know how to change a guest registration from "Attending" to "Not Attending." Yes, I have read the article on how to do it and that does NOT work. (First of all, there's no dropdown menu under the guest's name as indicated in the help article.)
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Official comment
Hi John,
Sorry for the runaround, and thanks for pushing back, you are right that the steps in that article do not apply to your situation.
That inline status dropdown is part of a different, non ticketed experience, it is not available the same way on every account, which is why you are not seeing it under the guest's name. More importantly though, since your event is ticketed and this guest has a payment attached to their registration, their status cannot be changed directly from Attending to Not Attending the way it could on a free RSVP, the payment record is tied to that response.
For a paid guest like this, the correct path is to remove their registration and refund them separately, these are two different actions. First, delete their response from Guest Responses, All Responses, either the whole group or just that guest depending on your setup. Second, issue their refund directly through your connected Stripe account under Payments, find their charge and refund it there. Deleting the registration in RSVPify does not automatically issue the Stripe refund, and refunding in Stripe does not automatically remove or update the registration, so both steps need to happen on your end.
If this guest still needs to be on your list in some other way, for example marked as not attending rather than removed entirely, they would need to submit a new registration with the correct response after the refund goes through, rather than editing the existing paid one.
Happy to walk through either of those steps with you directly if that would help, just let me know!
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