Urgent - participants not receiving QR code or confirmation email

Jhalak Sheth

• June 06, 2026 06:57

Please help, none of the participants who have signed up to my event are receiving their QR codes and confirmation codes. I have checked the event setting and I have toggled on 'QR code' and 'Confirmation code', but participants are still not receiving their emails. Please help. 

0

• Official comment

  

  RSVPify Support Team

  • June 06, 2026 18:59

  Hello there Jhalak!

  Thank you for following up .

  The reason your participants are not receiving their confirmation emails or QR codes is directly related to the email security hold that was placed on your account, which we discussed in your previous ticket. While that hold is active all outgoing emails from your account are paused, which is why guests are not receiving their confirmations or QR codes despite your settings being correctly configured.

  Once the security hold is lifted all of your email communications will resume normally and your guests will receive their confirmation emails and QR codes as expected.

  Please reach out to us through the support chat at rsvpify.com so we can locate your account and get the hold lifted for you as quickly as possible!

  Please do not hesitate to reach out and we are happy to help!

Please sign in to leave a comment.