Urgent - Email Sending Temporarily Paused - We’ve put a quick security hold on outgoing messages while we review your account.
I created my account around two weeks ago, and people have already started signing up. People who have signed up should get a QR code in their email but they have not been receiving this. Please help, how can I fix this?
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Official comment
Hello there Jhalak!Thank you for reaching out and I am sorry to hear about this!
The email sending pause you are seeing is an automatic security hold that our system occasionally places on accounts as a precautionary measure, particularly on newer accounts that begin sending a higher volume of emails in a short period of time. It is not a reflection of anything you have done wrong and is simply a protective measure that gets reviewed and lifted by our team.
Once the hold is lifted your guests will be able to receive their confirmation emails and QR codes as normal.
I did try to locate your account on our end but unfortunately was not able to find it based on the information available here. Could you please reach out to us directly through the support chat at rsvpify.com so we can locate your account and lift the hold for you as quickly as possible? Our team will be able to get this resolved for you right away!
Please do not hesitate to reach out and we are happy to help!
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