Missing Payouts to Stripe Account

Shakia Pennix

• January 07, 2026 21:28

I did not receive ticket sales payout to my stripe account on my last two events I hosted. My last stripe payout was June of 2025. I hosted an event on November and December 27th of last year. There's no issue with my stripe account and I don't see a way to confirm RSVPify sent the payout on this platform. 

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• Official comment

  

  RSVPify Support Team

  • January 22, 2026 13:54

  Hi Shakia,

  Thank you for sharing those details ,I can definitely understand how concerning this would be, especially when you’ve hosted multiple events and don’t see the expected payouts.

  To clarify how this works on our end: RSVPify itself does not hold or manually send payouts. All ticket payments and payouts are handled directly by Stripe once your event is connected to a Stripe account. When a guest purchases a ticket, the funds go into Stripe first, and Stripe then releases payouts based on its processing and payout schedule.

  That said, there are a few things we should confirm to get clarity:

  • Whether the November and December 27 events were successfully connected to your Stripe account at the time ticket sales occurred

  • Whether those events were set up with paid tickets enabled (and not free registrations)

  • Whether the charges appear in Stripe under Payments (even if they haven’t yet appeared as payouts)

  • Whether the events may still be subject to Stripe’s payout timing or reserve rules, which can sometimes delay payouts even when the account itself looks fine

  You’re right that the RSVPify dashboard doesn’t show payout confirmations directly, since payouts are fully managed by Stripe.

  The best next step is for us to review this with specific event details.

  Could you please share with our chat support:

  • The event IDs or event names for the November and December 27 events

  • Confirmation of the Stripe account email connected to those events

  Once we have that, we can verify whether payments were successfully passed to Stripe and help you pinpoint exactly where the delay may be occurring.

  Thank you for your patience ,we’ll make sure to get you clear answers as quickly as possible.
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  Tylor Corwin

  • January 22, 2026 06:47

  Hi Shakia,
  That sounds frustrating, especially since your Stripe account appears to be working correctly. In situations like this, it usually helps to first confirm whether the payout was actually initiated on the platform’s side or if it’s still pending due to processing or event settlement rules.

  Some organizers track and reconcile payouts using payment tracking tools to verify transaction status and timelines independently. If everything looks correct on Stripe, I’d recommend reaching out directly to RSVPify support with your event IDs so they can confirm whether the payouts were sent or delayed.

  Hope this helps you get clarity quickly.

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