Long Pending Send Hours Wait

Tan Eason

• September 01, 2025 17:50

I've read online that some have waited for 2.5 hours and some even as far as 24 hours later!

I need my emails urgently send out and I thought it was instant like my test email. Can someone please help expedite this? I've reached out to the customer service but they have gone MIA!

Please

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  Hannah Sladic

  • September 01, 2025 19:34

  Hello Tan, 
  Thank you for reaching out!

  We sincerely apologize for the difficulties you have experienced with sending emails for your event. We completely understand how frustrating this must be for you, and we want to assure you that we are here to support you.

  It is possible that your email was automatically flagged by the system, which can occasionally occur. To ensure this is resolved as quickly as possible, we kindly ask that you reach out to our customer support team. They are available and ready to assist you with any issues you may be facing.

   

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