I was planning on publishing my event today and just got a message that email sending has been paused!
I've been working on updates to" my unpublished event for a while, and today is the day my reunion committee had decided to publish the event. This morning, I received the following message when previewing the event: "Email Sending Temporarily Paused - We’ve put a quick security hold on outgoing messages while we review your account." How long will this last?
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Official comment
Hi Jana -
Thank you for reaching out. Happy to help!
It seems like our security protocols temporarily flagged your account and blocked email sending. That said, I went ahead and verified your account on our end, so you should not be encountering this issue again.
Let us know if you have any additional questions, and apologies for the trouble there!
Best,
The RSVPify Team -
I’m also getting this same message . Just created my account and paid for the upgrade and customize my email messages and it will not send. Says it’s temporarily paused. This is for my daughter birthday party. How long will this take ?
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Hi Shayla
Thank you for reaching out, and I’m so sorry for the inconvenience, especially as you’re preparing for your daughter’s birthday party.
We’ve reviewed your account, and at this tim,e we don’t see any active flags or holds on it. This likely means that your account was automatically reviewed and verified by our system, which is part of our standard security protocol to help keep all users and their guests safe.
In most cases, the temporary pause is lifted shortly after the review completes. You should be able to resume sending your event emails soon. If the issue persists, please let us know, and we’ll be happy to take another look.
Thank you again for your patience and understanding.
Best,
The RSVPify Team0
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