thumbnail not appearing when sharing link

Doris Dimarucut

• April 15, 2025 03:39

Hi,

When I share the link to Viber and Whatsapp, it does not show the thumbnail/cover photo.

It appeared once, then subsequent shares do not show the image.

How do I go about it?

 

Thanks

0

• Official comment

  

  RSVPify Support Team

  • April 16, 2025 15:11

  Hi Doris - 

  Thank you for reaching out. Happy to help!

  The reason that the changes in the Social Network Sharing section are not immediately visible is that the cache needs to be cleared first. While this is an automated process, it takes a while for the changes to the cache to be completed, and it can take up to several hours before they become globally visible.

  This issue with the changes not being visible usually happens in threads where you've already posted the event URL. I would recommend that you test out sending the URL in a different thread (through a different platform) to make sure that the changes are indeed visible.

  You can also refer to this article for clarification on how all this works: Social Network Sharing

  I hope this clarifies things, but let us know if you have additional questions!

  Best, 
  The RSVPify Team 

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