URGENT: guest names show required when not

Mark Randall

• February 03, 2025 12:40

I have several group tickets (10 seats). I have unchecked "Require all guest info/email" but when I test the reg, it adds 10 guests and requires name, email, etc for each. I need to launch this event today!  Please help!

 

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• Official comment

  

  RSVPify Support Team

  • February 03, 2025 15:12

  Hi Mark - 

  Thank you for reaching out. Happy to help!

  We had a chance to look into your event, and it seems like only one guest name and email is required upon selecting the group ticket selection. Could you send us a screenshot of what this experience looks like on your end to the live support chat? We'd be happy to look further into that. It could be that there was a ticket selection left out where you didn't disable this option. 

  Best, 
  The RSVPify Team 
• 

  roza kogan

  • August 08, 2025 15:50

  having same issue please address. i have submitted email with urgent request and been sitting in the chat for the entire morning.

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• 

  RSVPify Support Team

  • August 08, 2025 18:00

  Hey Roza,
  
  Thank you for reaching out to us. 
  
  If group tickets are still asking for each guest’s info these would be the first setting to check:

  • Ticket Settings – Edit the ticket and make sure Require guest info for each ticket/seat is off.
  • Form Builder – Set all required fields to apply to Primary Attendee only.
  • Additional Guests – In Event Settings, turn off Require email for each guest.
  • Seating/QR – Assigned seating or per-guest QR will require names for all guests.

  After updating, you can always preview to confirm only the primary attendee’s info is required.

  Best, 
  The RSVPify Team 

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