Registrations are not showing up in the registrants listing

Paul Clowe

• October 07, 2024 18:16

I have several registrations that are not showing up in the system for some reason. They are ones where I am applying a coupon code that takes the price down to $0. Once I register them, they get an email confirming their registration, but when I go into the system and search for them, nothing shows up. If have definitely published the event, so this should not be the problem. I've also had several coupon codes that take the price down to $0 that DO work. So I'm at a loss as to why these registrations are disappearing from the system.

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  Julia from RSVPify

  • October 15, 2024 15:54

  Hi Paul! 

  Thank you for reaching out. Happy to help!

  Please send us the event URL you used to submit these registrations, and the names of your guests who are not showing up on the attendees list to our live support chat (chat bubble in the bottom right corner). We'll be happy to look further into this on our end!

  Best, 
  Julia
  The RSVPify Team 

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