Refund and Cancelled ticket

Tracey Berkner

• October 02, 2024 18:32

I issued a refund for a cancelled ticket but didn't select cancel registration.  Once the refund was submitted the cancel registration button goes away.  How do I cancel the registration so that the guest count is correctly reflected?

 

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  Jade from RSVPify

  • October 04, 2024 22:25

  Hi Tracey,

  Thanks for the question - we're happy to help. You'll have 2 options here, you can either:

  1. Delete the registration entirely (here's how). 
  2. Change the response to 'can't make it' / not attending (here's how). 

  Either option will ensure you have the correct guest count! I hope this helps but if we can further assist just let us know!

  Best,
  Jade
  The RSVPify Team

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