RVSP confirmation email not showing event details

Valeria De Luisi

• September 07, 2024 14:37

I'm testing out the RSVP confirmation email. When you receive anything in Gmail (like an event) it shows the event details at the top in a box - easy to see. I'm wondering if I'm not setting something up properly, because when I get the confirmation email, that box shows but says "error can't load event details". Just wondering if I can fix this here or it's a Gmail thing

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  Julia from RSVPify

  • September 12, 2024 18:52

  Hi Valeria - 

  Thank you for reaching out. Happy to help!

  I had a chance to look into this and test it out on my end. It seems like all the confirmation email features are working properly when viewed through Gmail. However, it seems like you've disabled the "Include replies to custom fields in email confirmation" option from your confirmation email. You can re-enable this option in Event Settings> Email Confirmations & Reminders. 

  Also, to test out a change in your email confirmation, you don't have to submit a new registration, you can just re-send the confirmation email to yourself: How do I re-send the confirmation email?

  I hope this was helpful. If any other questions come up, feel free to reach out!

  Best, 
  Julia
  The RSVPify Team 

   

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