Preview Invite Email Going to Junk Mail

Angie Neas

• August 26, 2024 16:05

I am testing (preview) the invite email and sending it to myself and the team. It looks like it goes to gmail fine, but the ones sent to our work accounts landed in Junk Mail. Anyway to make sure that does not happen when I upload an invitee list?

Thanks in advance for your help!

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  Julia from RSVPify

  • August 26, 2024 18:25

  Hi Angie - 

  Thank you for reaching out. Happy to clarify!

  Sometimes, depending on the receiving email server's security settings, the server may 'quarantine' (temporarily withhold) emails if multiple emails are received from the same sender at once (thinking it's a SPAM/Junk campaign targeting their org). If your email settings are set to send to the full group, and the full group all has email addresses at the same domain, this is what may be happening.

  And unfortunately, this is not something we have visibility into or are able to control as this is an IT setting at the organization -- and would be a potential issue with any platform sending the same email to multiple recipients at the same organization in short order. We'd recommend asking the receiving organization to ensure that rsvpify.com and rsvpify.org are on their 'safe senders' list.

  Best, 
  Julia
  The RSVPify Team 

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  Angie Neas

  • August 26, 2024 20:58

  Thank you Julia for the response! Makes sense!

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