Guest's credit card statement says recurring charge?

New Smyrna Beach Class of 1994

• July 31, 2024 15:09

A guest informed me that her credit card statement lists the event transaction as "recurring." The event is a one-time fee with no multiple time slots. Any ideas why this would appear as a "recurring" charge on her statement?

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  Julia from RSVPify

  • August 05, 2024 11:09

  Hi there!

  Thank you for reaching out. Happy to help!

  Could you please reach out on our live support chat and provide more information about the guest having payment issues (email address and full name)? We'd be happy to look further into that on our end!

  Best, 
  Julia
  The RSVPify Team 

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