ERROR MESSAGE WHEN SIGNING UP FOR TICKETS

Jennifer Butler

• May 13, 2024 14:19

i ADD MY NAME AND EMAIL AND CLICK CONTINUE IT COMES UP WITH THE TICKETS SO i CLICK ON MEMBER FOR ME THEN MY NAME IS ALREADY IN THERE THEN IT ASKS FOR MY EMAIL i ADD THAT AND CLICK CONTINUE IT COMES UP WITH AN ERROR  LAST NAME REQUIRED. MY EMAIL IS ASSOCIATED WITH THREE PEOPLE IS THAT WHY I CANT CONTINUE 

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  Julia from RSVPify

  • May 13, 2024 15:26

  Hi Jennifer!

  Thank you for reaching out. Happy to help!

  I had a chance to look into your event, and it seems like you've imported your invite list incorrectly setting some of your invitee's first and last names in the "first name" field, which is recognized by the system as "last name missing". In order to have this work properly, you would have to reimport your invite list with first and last name fields filed out correctly. Here's a screenshot for your reference:

  This detailed guide can help you import your invite list properly: How do I import my Invite List from a spreadsheet?

  I hope this was helpful. If any other questions come up, feel free to reach out!

  Best, 
  Julia
  The RSVPify Team 

   

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