My emails won't send

Linda Moore

• March 12, 2024 00:12

My emails are stuck in pending for over one hour.  My account was a free account that was upgraded because we are selling tickets.  What do I need to do to get the emails out of pending?  I'm using Safari.  Is that a problem?

Thanks!

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  Julia from RSVPify

  • March 12, 2024 14:38

  Hi Linda!

  When you send emails through our email builder, they undergo an automatic security check by our system. Generally, this process is swift and emails are approved within a few minutes. However, the estimated time your email spends in the queue may vary due to the overall email traffic.

  The queue duration is influenced by the volume of emails being processed at any given time. During periods of high traffic, there might be a slight delay in approval times. That said, your email should be approved by now so feel free to let me know if it was sent successfully!

  Best, 
  Julia
  The RSVPify Team 

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  Linda Moore

  • March 13, 2024 00:41

  It took 24 hours for the emails to be sent.  Is there a reason for this long of a delay?  I’ve got another batch that I tried to send today, and once again, they’re all stuck in pending.  This is concerning.  This is a ticketed event and soon the delivery will be very critical.  This doesn’t seem right.  Can someone please look into this?

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  Erin M

  • March 15, 2024 15:34

  Oh Goodness.   Thank you for updating this thread and saying how long it took.  Yes, many others have said it was stuck in pending status so I was asking how long it ended up taking.  I am going to go ahead and hand send mine with the webpage link. 
  And then attempt to cancel the send if I can.
  
  That is way too long for our timeline.    But I will keep that info in mind for next time. 
  Thanks for the info. 

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