My email does not verify

Andreas Ringsted

• January 07, 2024 17:22

Hello community,

I've run into a bit of a snag, when trying to preview my invitation. I keep getting  "Please confirm the email address associated with your RSVPify account before sending preview emails.". I signed up through my google account and never received a confirmation email. So, I tried to re-enter the email in my account – and sure enough it popped up with pending verification, I received the email and when clicking the verification it sends me to my dashboard.

However, it hasn't helped at all - I still cant send out an event preview. I keep getting the same error message. What can I do?

Thanks in advance!

1

• 

  Scott Angus

  • January 08, 2024 03:32

  I have the same problem

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• 

  Kiran Watumull

  • January 09, 2024 04:30

  Same Problem! I just submitted a ticket... did anyone get a solution? 

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• 

  Andreas Ringsted

  • January 09, 2024 06:21

  It was something to do with a Security issue. Support helped me, and said that I could just send a live email to myself instead of a preview mail.

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  Kiran Watumull

  • January 09, 2024 06:23

  Thank you so much! I am hopeful they will help me as well!

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• 

  Julia from RSVPify

  • January 10, 2024 15:43

  Hi there! 

  Thanks for getting in touch! It seems like our security protocols temporarily flagged your account and blocked email sending. That said, I went ahead and verified your account on our end, so you should not be encountering this issue again.

  We're very sorry for the inconvenience here! Security is our top priority, and these are steps that have to be taken for the purpose of security and platform-wide email deliverability.

  Let us know if you have any additional questions and apologies for the trouble there!

  Best, 
  Julia
  The RSVPify Team 

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• 

  Joel Moses

  • April 20, 2024 21:06

  This is now my same issue. Please resolve for me.

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