Some of my guests received an email saying the event has been canceled but it's not. I am still receiving RSVPs for the event.

Molly Keeler

• July 26, 2023 10:39

0

• Official comment

  

  RSVPify Support Team

  • July 26, 2023 11:45

  Hi Molly, 
  
  Thanks for contacting us!
  
  I popped into your account to check this out and can confirm that your event was not canceled and is still active and open for registrations. 
  
  That said, what I believe happened here is that some of your guests first responded as attending your event but came back later and edited their response to not attending. In other words, they canceled their first (attending) response and said they will not be attending the event which is why they received that "canceled" confirmation email. 
  
  You can edit the subject line of this cancelation confirmation email via Event Settings > Email Confirmation & Reminders: 

  

   

  Hope this helps clarify but let us know if you have any additional questions!
  
  Best,
  Betty
  The RSVPify Team

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