How do I refund a deleted registration?

Randy Unger

• June 08, 2023 17:16

I mistakenly deleted a registration that I need to refund. Is there any way I can still give this guest their money back?

0

• Official comment

  

  RSVPify Support Team

  • June 08, 2023 17:29

  Hi Randy,

  No worries! You can still refund the payment directly through Stripe. Here's how:
  
  

  1. Login to Stripe and find the payment you want to refund in the Payments page.

  2. Click the overflow menu (...) to the right of the payment, then select Refund payment.

  3. By default, you’ll issue a full refund. For a partial refund, enter a different refund amount.

  4. Select a reason for the refund. If you select Other, you must add a note that explains the reason for the refund. Click Refund.

      

  I hope this helps! Let me know if you have further questions. 

  Best,
  Keegan
  The RSVPify Team

   

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