My guests cannot complete payments in the event, what can I do?

Barbara Ross

• May 19, 2023 17:58

I connected my Stripe account to our fundraiser event, but it seems that something is wrong with the integration. I get a warning that my event can't accept payments. Is there a way to resolve this as we have to open our ticket sales soon?

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  Emir from RSVPify

  • May 19, 2023 18:01

  Hi Barbara, 

  Thanks for sharing this question with the community! 

  I took a look at your event and everything seems to be correctly connected and ready for payment processing. The issue here appears to be related to Stripe requiring some additional information from you to enable payment processing in your account. I'd recommend you check out your account setup to make sure all of the required information has been submitted to Stripe. 

  Once Stripe has reviewed your updates, if everything is looking good, your payments should be enabled fairly quickly! 

  Keep us posted with any additional questions! 

  Best, 
  Emir
  The RSVPify Team

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