Can't access my account when I switched plans.

Chassidy Jade

• May 17, 2023 14:08

I switched my account from the plus to the starter pack and now it's not letting me access my account at all OR letting people RVSP. It also keeps trying to charge me for the starter pack and saying it's not paid AFTER I get confirmation it's paid. My account is paid for and I need this working. What's the problem?

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  RSVPify Support Team

  • May 17, 2023 14:11

  Hi Chassidy, 

  Thank you for reaching out with this. 

  Given that this is related to your subscription, it might be best to contact our live chat team to sort this out in real-time. I've already notified our live team about this, and someone will reach out to you promptly to help take care of this. 

  We're very sorry for the inconvenience. 

  Best, 
  Brian
  The RSVPify Team

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  Chassidy Jade

  • May 17, 2023 14:13

  I've tried using live chat but it says billing issues aren't handled on live chat. Have also emailed so will look out. Thanks

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