Getting massive text display on payment screen

Julia

• April 03, 2023 04:56
• Edited

I have a selection form that allows several preset options at set prices as well as a custom field (amount of your choice) for user determined amounts. (gold, silver, etc and custom). When the checkout page runs, it displays the appropriate description for the preset options, but loads the entire page's description if the user utilized the custom option  the custom amount.

Ive included pics to explain, any ideas for how to fix the item description?

 

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  Ulises Frost

  • April 03, 2023 16:33

  Hi Julia!

  I noticed the same thing when I was creating a registration page for my event. To solve this, I added a text block just above my donations block and included the donation block description there. That way my guests got to see the donation explanation before being asked to decide whether they want to donate, and it didn't show up on the confirmation screen at all. Sounds like you want to show this donation block to those who won't attend, and the good thing is that you can do that in the settings of the text block as well. Hope you will find my solution helpful!

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  Julia

  • April 04, 2023 05:23
  • Edited

  it is an interesting solution but unfortunately any info in the text block is erroneously transferred, and it forces you to enter something in the question field. too bad, it is a odd glitch that really affects the function of the site. Thanks for the suggestion though.

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