I receive duplicate confirmation emails

Fabiola Wellman

• March 30, 2023 19:51

I just tested out my event and I received a double confirmation email. Please adviee on how to fix this!?

0

• Official comment

  

  RSVPify Support Team

  • March 30, 2023 19:56

  Hi Fabiola!

  Thank you for reaching out. Happy to clarify!

  It sounds like you submitted a test registration using the same email address that is associated with your event account. The emails that you received are:
  1. Confirmation email that all your guests receive when they submit a registration for your event and 
  2. Registration notification that you receive as the event host each time someone submits a registration for your event

  If you'd like to stop receiving notifications every time someone registers for your event, you can disable the host notifications in the "My Account" > "Notifications" section at the top right-hand corner of your event page. Here's a guide with more details on that: How to enable or disable host notifications

  I hope this was helpful!

  Best, 
  Julia
  The RSVPify Team 

   

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