Can I issue a partial refund to my guest?

Margo McQueen

• March 28, 2023 13:35

My guests paid a refundable insurance for the event but it was included in the full ticket price so I want to refund only the part that was covering the insurance. Please advice. 

0

• Official comment

  

  RSVPify Support Team

  • March 28, 2023 13:46

  Hi Margo!

  Thank you for reaching out. Happy to help!

  Of course, you can! You would have to locate your guest in Dashboard > Overview and choose the Payment tab in their submission summary. Once you do that, click on the "Refund" option. This section will offer you an option to either refund the full amount or enter a different amount you want to refund. 

  I would kindly recommend you check out this detailed guide on how to issue refunds: How do I issue a refund for my guest's ticket or payment?

  I hope this was helpful. If any other questions come up, feel free to reach out!

  Best, 
  Julia
  The RSVPify Team 

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